JKB Market Research

Banking & Financial Services

Jordan Kuwait Bank wished to measure the level of service provided to its clients, and so, assigned Imagine Group to handle the mission. We depended on the “Mystery Shopping” technique we master. Based on different methodologies and according to JKB needs, the holistic approach used offered surveys to an array of employees and customers. We inserted the survey results into a system developed as part of the service and created specially designed consultancy assignments.

Client Name

Jordan Kuwait Bank


Jordan, Kuwait

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